FAQs

How can I change my username?

Once logged in, go to the Account icon at the upper left-hand corner. From here click Edit, then enter your updated information. If you change your username you will be prompted to verify your email address again, and an email will be sent to the email address supplied.

‍

What is a Home Sleep Study?

WatchPAT is an innovative Home Sleep Test that uses sophisticated sensors to provide a comprehensive sleep test report without leaving the comfort of your own bedroom. A small wrist-mounted device, WatchPAT is easy to operate, with fast and accurate results. WatchPAT has been proven to provide equivalent results to in-lab tests.

How can I reset my account password?

At Account Sign-In click ‘Forgot Password’. This will allow you to reset your password and then verify the change via email.

‍

How do I find my order number and/or tracking information?

All order purchase history/tracking information can be found within your email. If you need help finding the status of your order, please contact GEM SLEEP at:

info@gem.health

1-833-946-4GEM(4436)

‍

Who can I contact if I have questions?

GEM SLEEP is happy to answer any questions you have! Send us an email or give us a call.

info@gem.health

1-833-946-4GEM(4436)

‍

I ordered a Home Sleep Test, where is my package?

After ordering your HST, it typically takes 5-7 business days to receive your package.

‍

Check your email for updates on the status of your order. Once your order has shipped you will receive an email with the package tracking number so you can follow your package while in transit to the address provided. Otherwise log-in into your GEM SLEEP account for more updates.

‍

Not finding what you are looking for? Contact us and we will be happy to provide you a status update.

Where can I see the results of my sleep study?

If your Home Sleep Test has been reviewed you will be able to see the results of your sleep study within the Diagnosis tab.

‍

If your results are not yet complete you will receive an email notification when they are ready to review. Once complete, you will get a downloadable version of your Sleep Study Report and if you have OSA (Obstructive Sleep Apnea) you will also be given a CPAP/OSA Treatment Prescription.

Does GEM SLEEP take Insurance?

GEM SLEEP is actively working to accept insurance directly for Home Sleep Studies and CPAP Supplies. Given the Home Sleep Test and CPAP Machines/Supplies are for healthcare you may be able to:

Use your HSA or FSA account to make the purchase
Submit your receipts to your insurance company to count towards your out-of-pocket deductible
‍

If you are referred to Dental Sleep Medicine, your treatment may be covered by insurance.

Join the GEM SLEEP waitlist to be on our priority list for updates and exciting product offerings.

‍

Where can I find my order status?

If you placed an order with GEM SLEEP, thank you! We take pride in ensuring our orders are correct and delivered in a timely manner.

You will receive email notices throughout the order process to update you on when its shipped (including a tracking number) and when it has been delivered.

You may also visit the HOME PAGE for more information.

What are the most common signs of sleep apnea?

Symptoms of obstructive sleep apnea include:

Excessive daytime fatigue
Restless sleep
Snoring
Headaches
Mood swings

For more information,

Visit the Support Tab to view our full content library of blog articles, videos, and more! Check back often as we are continually adding new information and content.

‍

How do I exchange my mask for a different one?

Here at GEM SLEEP we want to be sure you are completely satisfied with your CPAP equipment including your mask. We understand that adjusting to a mask and finding one that works best for you can take time, that is why GEM SLEEP offers a 30 Day Mask Guarantee.

‍

We do our best to fit you with the best mask the first time, but if you would like to try a different option and are within the 30 days from original purchase please contact us at info@gem.health. We will work with you to select an alternative option for not additional cost.

How long does it typically take for my sleep study to be reviewed once I submit it?

We want this experience to be as quick and easy as possible! Our GEM SLEEP PROVIDERS typically review submitted sleep studies within 5-7 business days from receiving. You will receive an email when your data has been submitted and will receive another email when the results are complete and ready to be reviewed.

‍

What treatment options does GEM SLEEP offer?

If you are diagnosed with OSA (Obstructive Sleep Apnea) through a GEM sleep study or have a prior diagnosis of OSA, GEM SLEEP offers several treatment options depending on your unique circumstance; including Continuous Positive Airway Pressure (CPAP) therapy and oral appliance therapy (through a referral to a GEM SLEEP MEDICINE DENTIST).

‍

Does the CPAP Machine include warranty?

All CPAP machines have a 2-year warranty. If you are having issues with your CPAP machine, please contact info@gem.health and we will assist with next steps.